About The Role

Do you enjoy going above and beyond, providing accurate data for internal and external stakeholders? Are you an expert in offering clear communication at a professional level? If you are then we have a fantastic opportunity for you to join Arco Professional Safety Services as a Customer Service Administrator based at our Safety Centre in Eccleshall!

Key responsibilities include:

Resolution of customer queries at first contact, where possible, to provide an excellent and easy customer experience.
Transposing the data from course returns and accurately enter into the CRM
Processing the customer certificates in line with SLA’s
Working alongside the Awarding Organisation’s SLA’s for submissions, Making sure that course notifications, results and uploads are accurate and within timeframes
Scanning all course paperwork and save in the shared area.
Recording the incoming and outgoing of certification.
Recording certificate numbers within the CRM and update the delegate record.
Assisting with audits and prepare samples.
Proactively supporting the delivery of an enhanced customer experience by providing customers with updates on any delays, issues and escalations in regards to certification.
Assisting with the production of reports and any other information requested by our customers.
Using own judgement to ensure first contact resolution, engaging cross functionally to provide excellent levels of customer service.

On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:

A starting salary of £23,400 plus up to 10% Annual Bonus
32 days holiday inclusive of bank holidays (pro rata for part time), plus the option to purchase up to 5 more days
2 fully paid Community Volunteering days every year
An excellent pension and Life Assurance scheme
A huge range of high street retailer discounts to help with cost of living via MyArco Perks
Free, 24-hour access to our Employee Assistance Programme
Access to our Learning Management System, to support your personal and career development
Long-term service awards – we’re proud to have employees who have worked for us for 40 years

The ideal Customer Service Advisor will be/have:

Strong relationship building skills
Strong data input and organisational skills
Diary management skills
Excellent attention to detail
Excellent IT skills (CRM proficient is desirable)
A positive, can-do attitude

About Us

With a 140-year legacy, Arco are recognised as the UK's leading safety experts. As the only integrated safety products and services business, our size, scale and reputation in the sector are why we have such an impressive portfolio of accounts and customers. We're the expert safety partner with a unique mix of specialist expertise and practical real-life industry knowledge.

We are now on a transformation journey to become more profitable and sustainable, with investment into our growing business to help achieve this. This is an exciting and demanding time for the business. There is opportunity to shape and challenge the transformation journey and future growth, while balance the pressure to deliver sales growth and financial targets that are necessary to support the future growth. Our behaviours; Care, Collaborate, Perform and Deliver, are embedded within our culture, to drive performance and ensure we succeed together and are rewarded for that shared success. Because It’s on us. To deliver. Together.

Diversity and Inclusion at Arco means understanding everyone's views and giving colleagues a sense of belonging. We respect and value individuals for their unique skills, experiences and ideas; to ensure we can be at our best. By creating a supportive and inclusive environment we will be an organisation able to drive our strategic goals, attracting and developing great people to be a more profitable and sustainable business for generations to come.
Be Safe, Be Yourself, Be Your Best.

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