Do you enjoy going above and beyond and delivering exceptional customer service? Are you an expert in offering clear communication at a professional level? If you are then we have a fantastic opportunity for you to join Arco Professional Safety Services as a Customer Service Advisor based at our Safety Centre in Eccleshall!
Key responsibilities include:
- Handling inbound calls, emails, orders and website enquiries within SLAs
- Recording all customer enquiries on the CRM system and updating communications
- Prioritising bookings based on Instructor diary availability
- Liaising with Instructors when needed.
- Proactively providing customers with updates on any delays, issues and progression of orders
- Using own judgement to ensure first contact resolution, working with other departments to provide excellent levels of customer service
- Co-ordinating Instructor diary, hotel and travel arrangements
On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:
- A starting salary of £23,400 plus up to 10% Annual Bonus
- 32 days holiday inclusive of bank holidays (pro rata for part time), plus the option to purchase up to 5 more days
- 2 fully paid Community Volunteering days every year
- An excellent pension and Life Assurance scheme
- A huge range of high street retailer discounts to help with cost of living via MyArco Perks
- Free, 24-hour access to our Employee Assistance Programme
- Access to our Learning Management System, to support your personal and career development
- Long-term service awards – we’re proud to have employees who have worked for us for 40 years
The ideal Customer Service Advisor will be/have:
- Previous experience in a customer service role
- Strong relationship building skills
- Strong data input and organisational skills
- Diary management skills
- Excellent attention to detail
- Excellent IT skills (CRM proficient is desirable)
- A positive, can-do attitude