Are you a highly organised, process driven professional looking for a role which will help with delivering ambitious international growth opportunities? With our international expansion being a key driver of our future growth and ambitions, we are delighted to be recruiting for an International Operations Manager to join our newly formed international sales team.
As our International Operations Manager, you will ensure the smooth day to day running of our international team which will be approximately 4 colleagues, with the aim of achieving business targets and providing excellent customer satisfaction. You’ll also be the key contact for our in-country colleague based in the Middle East, ensuring they have the operational and administrative support to be successful in managing business in this region.
The International Operations Manager role will be a hybrid position, with a mix of home working and weekly presence in our Head Office in Hull.
Key responsibilities include:
- Managing, developing and monitoring a team of Advisors to deliver an excellent and easy customer experience
- Ensuring your team manages customer expectations within service levels to provide excellent levels of customer service
- Overseeing the prompt and accurate processing of all customer interactions in both a reactive and proactive way to maximise business potential
- Being the key point of contact for the day to day operational and administrative requirements of our colleague in the Middle East
- Leading the management of key UK based Export Distributors, attending meetings and calls to discuss account progress
- Ensuring all colleagues are onboarded and trained in timely manner to deliver a high level of customer service
- Providing guidance and direction to the Advisors, allocating and controlling the daily workloads
- Guiding, motivating and coaching teams to improve customer service and inspire a great place to work including performance management
- Working with the management team to deliver continuous improvement to office processes
On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:
- A competitive starting salary plus up to 10% annual bonus
- 32 days holiday inclusive of bank holidays, plus the option to purchase up to 5 more days
- 2 fully paid Community Volunteering days every year
- An excellent pension and Life Assurance scheme
- A huge range of high street retailer discounts to help with cost of living via MyArco Perks
- Free, 24-hour access to our Employee Assistance Programme
- Access to our Learning Management System, to support your personal and career development
- Long-term service awards – we’re proud to have employees who have worked for us for 40 years
About you
The ideal International Operations Manager will be/have:
- A passion for service and track record of driving growth in the business
- An interest in global trade and a strong desire to be part of Arco’s growth into new markets
- Good commercial acumen to be able to understand and drive profit delivery across multiple business models and regions
- Experience of working in a customer service environment, preferably B2B
- Strong relationship building skills
- Good knowledge of Arco’s products and services
- Proven experience of managing and coaching a team to achieve targets including a good understanding of performance management structures
- Excellent understanding of IT systems and CRMs