Are you a dynamic leader ready to drive success and inspire a high-performing team? We’re looking for a passionate Branch Manager to take charge of every aspect of branch operations - maximising sales, boosting profitability, and delivering exceptional customer service. If you thrive in a fast-paced environment where safety, service, and success go hand-in-hand, this is your opportunity to lead from the front and make a real impact!
Leading our highly important branch in Carlisle, the Branch Manger will directly manage a small team of Branch Sales Advisors and be tasked with driving the team to deliver cash sales targets for customers who visit the store, and customers who spend with us in the region but don’t visit the store. The branch plays a strategic role in our overall south west region, and Branch Manager will often interact with our regionally based sales team and customers to drive growth and service.
This isn't like your usual role in retail, as the branch is open Monday to Friday from 08:00 to 17:00, and Saturday mornings. Therefore you won't be working evenings or for the majority of the weekend!
Key responsibilities include:
- Coordinating all sales activities of branch colleagues including new business account activity and campaign management to deliver the sales forecast
- Driving and delivering the performance and management of selected customer accounts and the contact strategy within branch
- Supporting and driving sales campaigns through customer site visits, interaction via telephone, leaflet distribution and other sales activity
- Being responsible for the people management of all branch colleagues; providing coaching, development and performance management support
- Accountability for the delivery of the Hire and Vending proposition within branch, including people management, stock control, customer service and generating sales leads
- Building strong relationships with customers, key vendors stakeholders, as well as national and local sales teams to ensure delivery of excellent customer service
- Executing a marketing activity plan, including merchandising in line with agreed campaigns and analysing relevant performance data and take appropriate actions to maximise sales
- Managing the cost base of the branch in line with agreed expenditure targets
- Being accountable for the Health and Safety, audit compliance, cash, stock, security and maintenance of the branch and team
On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:
- A competitive starting dependant on experience plus bonus
- 32 days holiday inclusive of bank holidays
- Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
- 2 fully paid Community Volunteering days every year
- An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
- A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
- Free, 24-hour access to our Employee Assistance Programme
- Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
- Access to our Learning Management System, to support your personal and career development
- Long-term service awards – we’re proud to have employees who have worked for us for 40 years
The ideal Branch Manager will be/have:
- Proven experience of developing and managing high performing sales teams within a store/ retail environment, ideally in B2B sales
- Expert understanding of how excellent customer service is delivered
- Strong IT skills required
- Comprehensive knowledge of market and competition desirable
- Good understanding of Health & Safety procedures
- Driving licence preferred