Are you looking to start your career in customer service and gain a recognised qualification at the same time? We’re offering an exciting opportunity to join our Customer Experience team as a Customer Support Advisor Apprentice. You’ll become a key point of contact for customers, supporting them with queries and learning how to deliver a high-quality service in a busy call centre environment. This role is designed to help you build confidence, develop communication skills, and gain valuable workplace experience while completing a Customer Service Apprenticeship.
The role is full time, Monday to Friday, with NO weekends or evenings! You will benefit from a flexible rolling shift pattern 8AM to 4:30PM, 8:30AM to 5PM or 9AM to 5:30PM.
Key responsibilities include:
- Handling inbound customer calls and supporting with general enquiries
- Listening to customers and understanding their needs
- Providing clear and helpful information about products and services
- Supporting with customer issues and learning how to resolve complaints effectively
- Updating customer records and using internal systems
- Working with colleagues across different teams to find solutions
- Building confidence in delivering a professional and friendly customer experience
- Developing your skills through training and your apprenticeship programme
The ideal Customer Service Apprentice will have/be;
- A positive attitude and willingness to learn
- Good communication skills and confidence speaking to people
- Basic IT skills
- Ability to work as part of a team
- Reliable, organised, and motivated to develop new skills
- No previous experience is required – full training and support will be provided
On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:
- A Customer Service Apprenticeship qualification
- A structured 18-month development programme
- Full training and ongoing support from experienced colleagues
- Hands-on experience in a professional call centre environment
- Opportunity to build a long-term career in customer service
As well as:
- 32 days holiday inclusive of bank holidays
- 2 fully paid Community Volunteering days every year
- An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
- A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
- Free, 24-hour access to our Employee Assistance Programme
- Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
- Access to our Learning Management System, to support your personal and career development
- Long-term service awards – we’re proud to have employees who have worked for us for 40 years