We're seeking a pro-active and self motivated Contract Advisor to work on from one of our key customer sites in Aldermaston. The Contract Advisor will ensure key customers service levels are met through pro-active management of their orders, back-orders and stock settings. You will be an escalation point for customers to drive customer service, working alongside Arco support teams to deliver to our key customers’ expectations.
This is a part time position, working 24 hours per week Monday to Thursday covering our core hours of 9am-3pm.
Due to the customer site you will be working on, we will require the Contract Advisor to undergo BPSS (Baseline Personal Security Standard) and DBS checks.
Key responsibilities include:
- Ensuring our on-site store is open for the core-contracted hours of 09:00 – 15:00, Monday – Thursday (24 hours a week)
- Delivering first class customer service and effectively managing customer orders and quotations utilising both Arco’s and Customers ordering platforms
- Supporting AWE Stakeholders to manage respiratory equipment
- Managing our dedicated customer email inbox
- Pro-actively managing customer back orders, looking at ways to deliver to time, source alternatives and keep Site
- Manager and customers updated
- Organising returns and collections and rotation of stock according to season
- Assisting with event planning
On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:
- £12.60 p/h plus bonus
- 32 days holiday inclusive of bank holidays
- Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
- 2 fully paid Community Volunteering days every year
- An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
- A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
- Free, 24-hour access to our Employee Assistance Programme
- Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
- Access to our Learning Management System, to support your personal and career development
- Long-term service awards – we’re proud to have employees who have worked for us for 40 years
The ideal Contract Advisor will be/have:
- Good communication skills
- Excellent customer service skills
- Self-motivated
- Ability to plan, prioritise and effectively manage daily/weekly workload
- Knowledge/experience of Microsoft Office and SAP (ideal but not essential as full training provided)
- Able to deal with complex and demanding enquiries