Can you bring a team together to work collaboratively towards one common goal? Are you passionate about understanding individuals on a deeper level so they can show up and bring their best selves to work in an enjoyable environment? Arco are currently looking for a Branch Manager to be based at our safety store in Glasgow in an exciting opportunity which requires someone to drive change and work towards ambitious targets.
As a Retail Branch Manager, managing a small team of 3-7 colleagues, you will manage all aspects of Branch activities to deliver sales, margin and profitability whilst ensuring excellent customer service and the safety of all colleague.
Key responsibilities include:
- Accountability for the Health and Safety, cash, stock, security and maintenance of the Branch and Team.
- Coordinating all sales activities of Branch colleagues (including new business account activity and campaign management to deliver the Sales forecast.
- Responsibility for the performance and management of selected customer accounts and the contact strategy within Branch.
- Supporting and driving sales campaigns through customer site visits, interaction via telephone, leaflet distribution and other sales activity.
- Analysing relevant performance data and take appropriate actions to maximise sales.
- Responsibility for the people management of all Branch colleagues; providing coaching, development and performance management support.
- Accountability for the execution of the Marketing activity plan, including merchandising in line with agreed campaigns.
- Accountability for the delivery of the Hire and Vending proposition within Branch, including people management, stock control, customer service and generating sales leads.
- Building strong relationships with customers, key vendors stakeholders, as well as national and local sales teams to ensure delivery of excellent customer service.
- Managing the cost base of the Branch in line with agreed expenditure targets.
On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:
- A competitive starting salary plus up to 10% annual bonus
- 33 days holiday inclusive of bank holidays, plus the option to purchase up to 5 more days
- 2 fully paid Community Volunteering days every year
- An excellent pension and salary Life Assurance scheme
- A huge range of high street retailer discounts to help with cost of living via MyArco Perks
- Free, 24-hour access to our Employee Assistance Programme
- Access to our Learning Management System, to support your personal and career development
- Long-term service awards – we’re proud to have employees who have worked for us for 40 years
About you
The ideal Branch Manager will be/have:
- Sales experience required
- Management experience essential
- Good understanding of how excellent customer service is delivered
- Merchandising experience ideal
- Good IT skills required
- Coaching and development experience preferred
- Driving licence preferred
- Comprehensive knowledge of market and competition desirable
- Good understanding of Health &Safety procedures